Doing Business With Us

Join us for live, interactive training sessions led by SCPro system experts. Each webinar walks through key tasks suppliers will perform in SCPro and includes time for live Q&A. Sessions are free and open to all State of South Carolina suppliers, and multiple dates are offered to fit your schedule.  Can't attend live? Recordings will be posted here after each session.

Please Add Sessions Directly to Your Calendar

To help ensure you do not miss a training webinar, please create a personal calendar event for each webinar date and time you wish to attend, and copy the corresponding Microsoft Teams join link and phone conference details directly into your calendar entry for quick access.

Our Quick Reference Guides (QRGs) provide short, step-by-step instructions for completing specific tasks in SCPro. Each guide is available as a downloadable PDF, so you can save or print it and keep it handy. Select a guide below to get started. Additional guides will be added as new features become available.

Transition, Account Registration & Roles

Q1.1: What is the system freeze, and what happens if I miss the October 25th deadline?

• Answer: The current SCEIS Vendor Registration Portal will remain open for profile updates and modifications only until October 25, 2026, at 11:59 PM. After this point, a system freeze and data migration period will take place from October 26 through November 9, 2026. During this freeze, no registration updates can be processed by the State or by suppliers. If you miss the deadline, you will have to wait until SCPro goes live on November 9, 2026, to request registration updates or create a new profile.

Q1.2: What is the difference between "Initial Registration" and "Full Registration"?

• Answer: SCPro uses a two-level registration process:
  • Initial Registration (Bidder): This allows you to submit standard contact information so you can search and bid on active sourcing projects. It does not require login credentials to access the registration form.
  • Full Registration (Supplier): This tier is required before the State can award contracts, issue purchase orders, or process payments to your business. It is a more rigorous vetting process that includes IRS Taxpayer Identification Number (TIN) checks and requires you to upload your signed W-8/W-9 tax forms under the "Documents & Certs." tab in your profile.

Q1.3: How does the "Head Office" and "Site Supplier" account hierarchy work?

• Answer: SCPro organizes supplier businesses in a parent-child hierarchy:
  • Head Office: This is the master parent record containing corporate taxpayer and legal entity details.
  • Site Supplier: These are linked "children" records under the Head Office that represent physical offices, shipping locations, or billing addresses. Purchase orders (POs) are dispatched directly to Site Supplier locations. Note: Only a designated Supplier Admin has the permissions necessary to set up and manage Site records under a Head Office.

Q1.4: What contact roles exist in SCPro, and can a single user hold more than one role?

• Answer: To protect your business data and financial transactions, SCPro requires every contact to have at least one specific role assigned:
  • Supplier Admin: The master contact with full access to manage users, site locations, documents, and general details (excludes banking details). Only one user per profile can hold this primary role.
  • Backup Supplier Admin: Possesses the exact same management permissions as the primary Admin to keep business moving when the primary Admin is unavailable.
  • Supplier Finance: The only role authorized to manage bank account details. Financial information is securely entered via a redirected external FiServ link. Users with this role cannot edit general profile details.
  • Sourcing, Contract, Catalog, PO, and Legal Contacts: These are dedicated transaction roles. They are granted access to execute specific Source-to-Contract (S2C) or Procure-to-Pay (P2P) tasks but have highly limited visibility into the overall Head Office profile.
  • Yes, users can have multiple transaction roles assigned as long as those roles align with their job responsibilities.

Finding and Bidding on Sourcing Projects

Q2.1: Do I have to log in to search for open solicitations in SCPro?

• Answer: No. Anyone can search and view active state opportunities by visiting the "Public Solicitations" landing page, which does not require an active login session or credentials. However, you must log in to your registered SCPro account to draft, upload, or submit a bid response.

Q2.2: How do I submit a question about a bid, and can I include my contact info?

• Answer: All questions about a solicitation must be submitted through the secure "Discussions" tab directly within the sourcing project page in SCPro. Do not include any personal names, email addresses, or company-identifying details in your questions. To maintain procurement integrity, the State will review all submitted questions and publish answers for all bidders to see in the form of official "Amendments" instead of responding directly in individual chat threads.

Q2.2: How do I submit my bid proposal successfully?

• Answer: For your proposal to be successfully evaluated, you must complete the following steps in SCPro:
  1. Log in and navigate to the sourcing project.
  2. Open and read the solicitation, then accept the terms and conditions.
  3. Complete all mandatory fields (marked with a red asterisk *) within both the "Questionnaire" tab and the "Item" tab (where pricing details are entered).
  4. Once all sections are complete, submit your bid. The system will display a green confirmation banner and a secure submission timestamp to verify receipt.

Q2.3: Why is a solicitation listed as "On Hold," and what should I do if an amendment is released?

• Answer: When the State updates a solicitation or issues a clarification, the sourcing project is temporarily placed "On Hold" while the amendment is published. During this period, the solicitation is temporarily locked and inaccessible. Once the amendment is published and the status returns to active:
  • You must log back in to the project.
  • Acknowledge the newly issued amendment.
  • Review and re-submit your response. If you had already submitted a bid prior to the project going "On Hold," you may need to update and re-submit your response to ensure your bid remains active and eligible for consideration under the new amendment guidelines.

Managing Active Contracts, Dealers, and Change Requests

Q3.1: What is the difference between a "Contract Record" and a "Contract Document"?

• Answer: SCPro separates operational metadata from legal agreements:
  • Contract Record: This is the digital workspace within SCPro housing administrative metadata, contract hierarchical associations, pricing tabs, and authorized dealers/subcontractor lists.
  • Contract Document: This refers to the actual legal agreement file (such as a PDF or Microsoft Word file) that contains the signed terms, clauses, and conditions.

Q3.2: How do contract redlining and collaboration work, and can I edit terms during the bidding phase?

• Answer: SCPro supports two secure drafting methods for contract collaboration:
  • Native Authoring: Editing contract terms and clauses directly inside the SCPro interface.
  • MS Word Authoring: Downloading the document, editing and tracking changes offline in Microsoft Word, and uploading it back to SCPro, where changes are consolidated and tracked.
  • Please note: Bidders are strictly prohibited from redlining contract documents during the initial bidding phase. Redlining and negotiations are only enabled during the post-selection, contract negotiation phase with the awarded vendor.

Q3.3: How do I manage our subcontractors, dealers, and resellers in SCPro?

• Answer: Subcontractors, dealers, and resellers are managed directly by suppliers on the active contract record under the designated partner tabs. To add a dealer or reseller, the dealer must have an active SCPro supplier number and pass the State's vetting process before they can be authorized to receive purchase orders or transact under your contract.

Q3.4: What should I do if I need to update my contract after it has been signed?

• Answer: If you need to make changes to an executed contract (such as updating pricing, adding catalog items, or changing terms), you must log in and submit an official "Change Request" on the contract record. You will be required to provide a clear reason for the request, supply a thorough description of the changes, and monitor the automated approval workflow within SCPro to see when your request is reviewed by the State.